1. Are all of dresses on your site from original designers?
We are authorized retailer for all the designers that we carry. We do not sell copies or duplicates. All our dresses are from the original designers. We want you to know whether you order from www.happybridesmaids.com or visit our store in Boynton Beach, Florida you will be receiving an authentic dress of the highest quality and workmanship from the brand name companies.
To find out who is an authorized retailer of a specific designer, please go to the company websites and look for authorized retailers in your area. Please place the name of the city and the state as well as the zip code in the store finder/authorized retailer section of the company website. You will be able to locate authorized retailers in your area. Our store is in Boynton Beach, Florida and our zip code is 33426.
If you have any other questions please do not hesitate to call us at 561-733-8369 or email firstname.lastname@example.org
2. What is the time of delivery for bridesmaid dresses?
Regular delivery for most bridesmaids is 12- 14 weeks approximately. We recommend that you order your bridesmaid dresses 16-18 weeks before the event date. Please keep in mind you may need some possible alterations and allow additional time for alterations after you receive your dresses. Please make sure to know that all expected deliveries are approximate so make sure to have plenty of time for alterations. Rush production and delivery options are available. You will be able to see how many weeks each designers offer for rush deliveries. This information will allow you to determine the best method to order your dresses. If you have any questions you can email email@example.com or call us 561-733-8369
We encourage placing your order well ahead of your event so you will have plenty of time for some possible alterations.
3. What is rush delivery for bridesmaids?
Rush production and priority shipping is available and can be ordered from our website. Rush production is approximately 7-10 weeks. The production charge varies among different bridesmaid companies and it is calculated from $30.00-$60.00 depending on the bridesmaid designer. The rush production charges are indicated on our shopping cart. We urge our customers who are selecting rush production to upgrade their shipping.
4. Why am I being charged for rush production and shipping as well?
Rush production charges and shipping charges are not the same. Rush production charge is so the designer can produce the dress/dresses faster. Shipping charge is once your dress arrives to our store and its ready to be shipped to you.
5. Why does it take so long to get a bridesmaid dress?
Bridesmaid dresses are made to order; most designers do not have stock of these dresses. Once we receive a bridesmaid order, we placed the order with the designer. This is why we say all of the dresses are made to order. This does not mean they are made to your exact measurements, they are made to each designers size chart measurements.
6. Can I have a dress made with my measurements?
Unfortunately that is not possible. Designers make their dresses in accordance to their size charts. Every designer has a different size chart so we encourage all of our customers to get measured professionally before making a sizing decision.
7. How do I determine my measurements?
I got measured professionally but my measurements are very different from the size chart, what size should I pick?
If you are in between sizes, we always recommend going one size up. If you get a smaller dress, there is nothing you can do but if the dress is a little bigger, you can always get alterations.
8. How long are the dresses?
Length varies by designer and style. In some instances, you can see on the size chart the length of the dress. If that information is not provided, please call us at 561-733-8369 or email us at firstname.lastname@example.org and we will find out for you.
9. Is there extra charges for Plus size and Extra length?
All sizes 18 and above are subject to an additional Plus Size charge. The amount will vary per designer.
Additional Length (approximately 5 inches) can be added at your request. You will see the which dresses have this option available and you will be able to select it. There will be an additional charge for extra length, and it will vary according to manufacturer. Please be aware that these charges are imposed by all bridal companies.
Signature requirement and address change:
10. I need to change my address and have a signature waiver, what do I do?
For your protection all orders are shipped insured and require a signature receipt. If you work and you are unable to sign for your order please email us email@example.com to request a signature waiver. When you are requesting a signature waiver please specify your name, shipping address and order number. Please make sure your request for signature waiver is sent from the same email address as your order.
In case you are moving you can ask for an address change as long as your dresses are not shipped and the request is sent from the person ordering and the email address on file.
Fabric and Swatch
11. How can I tell what Fabric the dress is made off?
If you do not see the fabric type on the description, you may call us at 561-733-8369 or email us at firstname.lastname@example.org and we will find out for you.
12. Can I get a color swatch prior to placing my order?
Yes you can. You can send us an email to email@example.com requesting a swatch. We can only provide you with a swatch if the designer can provide it. Most bridesmaid companies will allow us to order swatches from them.
Color Scheme and Swatches:
13. How accurate is the color swatch shown on your website?
Color options are shown next to each product. Please note colors on your computer screen may vary from the actual manufacturer's color. In some instances swatches could be obtained by contacting manufacturers directly.
Colors vary from one company to next. For example if you are planning on ordering different dresses from different companies providing color Orchid the color may vary from company to company.
To view the most accurate swatch color please refer to the designers website.
14. How long does standard shipping take?
5-7 business days.
15. Do you offer faster shipping?
Yes we do. We offer 3-5 business days shipping and 1-3 business days shipping. You will be able to see the price when you add an item to your shopping cart. It will allow you to calculate the shipping before entering any other information.
16. Do you offer free shipping?
Yes we do. All orders in the US and Canada get free shipping on orders over $300.00
17. Do you offer free international shipping?
Yes we do, on orders over $300.00
18. How long will it take to get my dress if I select standard shipping and I am an international customer?
10-15 business days once the dress arrives to our store. Keep in mind the time of production of the dress.
19. Do you offer upgraded shipping to international countries?
Yes we do. We offer 7-10 business days and 3-7 business days. You will be able to see the price when you add an item to your shopping cart. It will allow you to calculate the shipping before entering any other information.
20. Do you ship with signature required?
Yes, all of our dresses are shipped via USPS using signature require for the protection of our customer. If you wish to waive the signature require, please email us at firstname.lastname@example.org
When you are requesting a signature waiver please specify your name, shipping address and order number. Please make sure your request for signature waiver is sent from the same email address as your order.
Payment and Taxes
21. What methods of payment do you accept?
We also accept Visa, MasterCard, American Express and Discover.
We also accept Paypal.
22. Do I have to pay for the dress before I receive it?
Yes you do. We cannot process any order without full payment.
23. When do you charge my credit card/Paypal account?
When you place your order online, your credit card/Paypal account will be authorized for the full purchase amount when your order is submitted.
24. Do you charge sales tax?
We charge 7% sales tax on orders shipping within Florida.
25. Do you charge sales tax when shipping international?
When shipping international, we ship everything as a gift to avoid custom charges for our customers, but custom charges are not charges that we can control. Custom charges will vary from country to country.
Placing an order
26. How do I place an order?
The easiest and fastest way to place an order is to do it online. You will have to select your size, color, event date and any additional option and then click “Add to Cart”. The next window will ask you to enter your state and zip code (on the bottom) so that you can see the shipping prices and you can click on “Proceed to checkout”.
Your order will be processed within 24 hours.
27. How do I know my order was submitted properly?
If the order was submitted properly, you will receive an automatic email with the order placed and it will include your invoice number.
28. Can I place an order over the phone?
Yes you can. You may call us Monday through Saturday 10am EST to 9pm EST and Sunday 12pm EST to 6pm EST. You may call us at 561-733-8369 to speak with one of our customer service representatives and they will gladly take your order over the phone.
We do recommend to place the order online yourself so that you can input all of your information properly.
29. Help! I need a dress fast and I have no time.
No problem, we will help you find the dress of your dreams. Please call us 561-733-8369 to speak with one of our customer service representatives they will gladly assist you.
We are also available to chat!
Order status/Order Changes
30. How do I check the status of my order?
You may check the status of your order here: Order Status
You may also call us 561-733-8369 or email us email@example.com and we will gladly check the status of your order for you.
Please keep in mind that bridesmaid dresses, maternity bridesmaid dresses, junior bridesmaid dresses and flower girl dresses are made to order and there will be no updated status until closer to the expected delivery we have provided you with.
31. I need to change the size/color of my dress, what do I need to do?
Please contact us at 561-733-8369 or firstname.lastname@example.org so we can process the change for you. If the dress went into production, we will not be able to change the size and/or color. Please be advised that changes or modifications to your order can be accommodated within 3 days (72 hours) from the day you place a regular delivery order and within 24 hours from placing a rush delivery order.
If the dress has already ship to you or us, we will not be able to change the size and/or color either. If the dress is already in production, we cannot make any changes either.
Enjoy your shopping.